It's advisable to inform your clients about direct debits from Accziom to prevent confusion and avoid double payments. You can include a line in your email template such as:

"If you agreed to pay us via Accziom when signing the contract and added your card or bank details, please don't make a manual payment for this invoice. You will be advised as soon as your account is debited."

How to Change the Email Template for Invoices in Xero

Follow these detailed instructions to update the email template for sending invoices in Xero:

Step 1: Log into Xero

1. Open your web browser and navigate to Xero.

2. Enter your login credentials to sign in to your account.

Step 2: Access Email Settings

1. Click on your organisation name in the top left corner.

2. Select 'Settings' from the dropdown menu.

3. Under the 'Features' section, click on 'Email Settings'.

Step 3: Edit the Invoice Email Template

1. In the 'Templates' section, locate the 'Sales Invoice' template.

2. Click on 'Edit' next to the 'Sales Invoice' template to modify it.

Step 4: Modify the Email Message

1. In the 'Message' field, add the following line: 

 If you agreed to pay us via Accziom when signing the contract and added your card or bank details, please don't make a manual payment for this invoice. You will be advised as soon as your account is debited.

Step 5: Save Your Changes

1. After making the necessary modifications, click 'Save' to apply your changes.

Step 6: Test the New Email Template

1. Create a test invoice to verify the updated email template.

2. Send the invoice to yourself or a colleague to ensure correct formatting and message.